Here’s how ChatGPT quietly breaks UX expectations

ChatGPT has evolved—mostly under the hood.

But on the surface, things started to diverge.
The session history treats Custom GPTs and regular chats the same.
Same UI component. Same behaviour. Same three-dot menu.
It works as expected… until it doesn’t.
Try moving a Custom GPT into a project folder.
That menu option? Gone.

No feedback. No explanation.
Just a quiet disconnect — the kind that happens when interfaces smooth over complexity instead of acknowledging it.
A side effect of prioritising consistency over clarity.

Key takeaways:
As functionality grows, clarity becomes more important.
I’m all for consistency — but not at the expense of good UX.
Sometimes, consistency can be misleading.
Sometimes, good UX simply means saying: “This works differently.”

So how can ChatGPT fix this?
✔️ Enable the same action across both types (technical fix)
✔️ Or add a small visual cue to signal the difference (visual fix)

Design for simplicity —
not the illusion of it.